Network Analyst (Part-Time) H&M (Toronto, Ontario) July 2025 - Present

• Helped customers troubleshoot and resolve issues with orders, payments, and accounts and forward complex problems as needed.
• Worked with internal teams to resolve problems on time and with a positive impact on the customer experience.
• Promoted corporate image and brand through helpful and knowledgeable customer service.
• Maintained accurate notes of customer interactions and pricing transactions.
• Addressed customer concerns regarding product information, size, availability, and store policies.
• Delivered customer service and technical support by phone, email, chat, and in-store.

Server Administrator (Junior) Fiera Foods (North York, Ontario) June 2024 - July 2025

• Worked on several alerts and systems issues based on priorities of service, which was performed in the time lapse with first time fix rate to reduce service disruption.
• Documented servers' activity including performance, incidents, changes, and systems maintenance for summary and compliance.
• Oversaw servers and environment to make sure all the food service systems were operating properly.
• Daily maintenance included oversight of back-ups, updates, and troubleshooting to reduce system downtime.

Customer Service Representative (IT Department) TD Bank (Bampton, Ontario) October 2024 - January 2025

• Helped customers with their accounts, answered questions, and guided them through banking services with a friendly approach.
• Resolved issues and concerns quickly, ensuring customers felt supported and valued.
• Introduced bank products and services that matched customers' needs.
• Processed transactions accurately and kept clear records to maintain trust and efficiency.
• Worked closely with colleagues to create a smooth, positive experience for every customer.

Commissary Updater St. James's Gate Irish Alehouse (Toronto, Ontario) April 2024 - July 2024

• Tracked all kitchen supplies and ingredients along with beverages to guarantee continuous availability for the team.
• Maintained accurate inventory records by updating them with incoming stock and item consumption.
• Coordinated with kitchen personnel and service team members to guarantee ingredient availability at required times.
• Tracked expiration dates while assisting with stock rotation to prevent unnecessary product loss.
• Identified stock problems and suggested methods to enhance inventory management efficiency.

Dishwasher Restaurant Lucie (Toronto, Ontario) January 2024 - April 2024

• Known as a fast and efficient worker who maintained high productivity standards.

Surveillance Security Guard Elite Security (Dhaka, Bangladesh) January 2022 - April 2023

• Monitored CCTV systems and performed regular property inspections.
• Handled visitor and contractor access, including key and parcel management.
• Wrote detailed incident and daily activity reports.
• Responded quickly to emergencies and performed first aid as needed.
• Operated fire alarm panels and ensured compliance with building regulations.